In another move to improve the customer experience, Amazon which bills itself as the “earth’s most customer-centric company”, has announced that from 14 November, sellers will have only 3 calendar days to respond to an A-Z claim. This has been reduced from 7 calendar days and does seem a little short to us.
An announcement from the ecommerce giant states,
“Beginning November 14, the response time to an A-to-z Guarantee claim notification will decrease from 7 calendar days to 3 calendar days. This means that you will have 3 days to respond to Amazon via Seller Central to any claim filed against you by the buyer. Failure to respond to a claim in this timeframe will result in the claim being decided in favor of the buyer. Responding directly to the buyer or calling Seller Support does not qualify as an official response to the claim.”
Related reading: How to Avoid an Amazon A-Z Claim
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